Privacy Policy

Corporate Security Group collects personal information that is reasonably necessary to conduct its business activities, provide security services, fulfil contractual obligations, comply with legal requirements, and maintain the safety and security of people, property, information, and assets.

The information we collect may include your name, address, telephone number, email address, occupation, employer details, date of birth, emergency contact information, identification documents, security licence information, employment records, payment details, and other information relevant to the services we provide. In certain circumstances, and where permitted by law, we may also collect information relating to qualifications, criminal history, security clearances, professional licences, incident involvement, or investigation matters where such information is necessary for regulatory compliance, employment purposes, security operations, or risk management.

Personal information may be collected directly from you through our website, contact forms, telephone communications, emails, written correspondence, employment applications, service agreements, quotations, consultations, incident reporting processes, security assessments, visitor sign-in systems, and access control systems. We may also receive information from clients, contractors, government agencies, regulatory authorities, insurers, law enforcement agencies, publicly available sources, or other third parties where authorised by law to do so.

We take reasonable steps to ensure that all personal information collected is relevant, accurate, lawful, and necessary for the purpose for which it is obtained.

As a professional security provider, Corporate Security Group may collect information as part of its operational activities. This may include CCTV footage, access control records, visitor management records, alarm monitoring data, photographs, audio recordings where legally permitted, incident reports, witness accounts, investigation records, patrol logs, vehicle registration information, body-worn camera footage where authorised, and other information necessary to perform security services.

Such information may be collected in connection with the protection of people, premises, infrastructure, commercial assets, events, workplaces, and other facilities under our management or responsibility. Information obtained through security operations may be used for risk management, crime prevention, emergency response, incident investigation, regulatory compliance, insurance matters, legal proceedings, and other legitimate operational purposes.

Where surveillance technologies are used, Corporate Security Group will endeavour to ensure that their use is lawful, proportionate, and consistent with applicable privacy and security legislation.

When you visit our website, certain information may be collected automatically through cookies, analytics tools, security software, and server logs. This information may include your IP address, browser type, operating system, internet service provider, device identifiers, website navigation data, pages viewed, referral sources, session duration, and general geographic location information.

This information is collected for legitimate business purposes including website administration, cybersecurity monitoring, service improvement, performance analysis, fraud prevention, user experience enhancement, and the protection of our online systems from unauthorised access or malicious activity.

Cookies and related technologies enable certain website features to function correctly and assist us in understanding how visitors interact with our website. Most browsers allow users to control or disable cookies through their settings; however, doing so may affect the functionality of some parts of the website.

Corporate Security Group uses personal information only for purposes that are reasonably necessary for the operation of our business and the provision of our services. Personal information may be used to respond to enquiries, prepare quotations, deliver contracted services, conduct investigations, manage incidents, verify identities, issue invoices, process payments, maintain client relationships, recruit employees, verify licensing requirements, conduct due diligence, enhance organisational security, comply with legal obligations, and protect the rights, property, or safety of individuals and organisations.

We may also use personal information for quality assurance, business administration, staff training, internal auditing, risk management, complaint handling, dispute resolution, insurance matters, and regulatory reporting where required.

Corporate Security Group will not use personal information for purposes unrelated to the reason it was collected unless permitted by law or where appropriate consent has been obtained.

Corporate Security Group treats personal information as confidential and does not sell, rent, or trade personal information to third parties.

However, in the ordinary course of business, personal information may be disclosed to employees, managers, contractors, subcontractors, professional advisers, information technology providers, monitoring centres, insurers, auditors, legal representatives, and other trusted service providers who assist us in delivering our services. Such parties are required to handle information securely and only for authorised purposes.

Personal information may also be disclosed where required or authorised by law, including to law enforcement agencies, courts, tribunals, regulatory authorities, government departments, licensing bodies, emergency services, or agencies exercising lawful investigative powers. In some circumstances, disclosure may be necessary to prevent or lessen a serious threat to life, health, safety, property, or public security.

Any disclosure will be conducted in accordance with applicable Australian privacy laws and our legal obligations.

Corporate Security Group takes the security of personal information seriously and implements reasonable administrative, technical, and physical safeguards to protect information against misuse, interference, loss, unauthorised access, modification, or disclosure.

Information may be stored electronically, physically, or within secure cloud-based systems. Security measures may include encryption, password protection, multi-factor authentication, secure access controls, restricted user permissions, cybersecurity monitoring, employee confidentiality requirements, secure document disposal procedures, and ongoing security reviews.

Access to personal information is limited to personnel who require access for legitimate business purposes. Staff are trained to understand privacy obligations and are expected to handle information responsibly and in accordance with applicable legislation.

While Corporate Security Group takes reasonable steps to protect information, no method of electronic transmission or storage can be guaranteed as completely secure. Users provide information at their own risk and acknowledge the inherent risks associated with online communications.

Corporate Security Group collects, uses, and discloses personal information with an individual's consent wherever required by law. Consent may be express, implied, or otherwise authorised under applicable legislation.

By submitting an enquiry, completing a website form, requesting services, applying for employment, attending a site under our management, signing contractual documentation, or otherwise providing information to Corporate Security Group, individuals are deemed to consent to the collection, use, storage, and disclosure of their personal information for the purposes outlined in this Privacy Policy.

Where sensitive information is collected, including certain criminal history information, identification records, health information, security clearance information, or other information classified as sensitive under Australian privacy laws, Corporate Security Group will obtain express consent where required or ensure that collection is otherwise authorised by law.

Individuals may withdraw their consent at any time by contacting Corporate Security Group in writing. However, withdrawal of consent may limit our ability to provide certain services, maintain employment relationships, comply with legal obligations, or fulfil contractual requirements.

Where personal information is collected through CCTV systems, access control systems, visitor management systems, alarm monitoring systems, or other security technologies, consent may be obtained through signage, contractual agreements, site entry conditions, client instructions, employment agreements, or other lawful notification mechanisms. Individuals entering monitored premises acknowledge that security-related information may be collected and processed for safety, security, compliance, and operational purposes.

As a licensed security services provider, Corporate Security Group collects and manages personal information relating to prospective employees, current employees, contractors, subcontractors, and job applicants. This information is collected only to the extent reasonably necessary to assess suitability for employment, comply with legal obligations, maintain security industry licensing requirements, and effectively manage employment relationships.

Information collected during recruitment and employment may include personal identification information, employment history, qualifications, training records, licences, certifications, references, payroll and superannuation information, banking details, emergency contact information, performance records, attendance records, disciplinary records, security clearances, fitness-for-work information, and criminal history information where permitted by law and relevant to the role being performed.

Due to the nature of the security industry, Corporate Security Group may be required to verify security licences, conduct background checks, confirm qualifications, assess suitability for regulated security positions, and provide information to government licensing authorities or regulators in accordance with applicable legislation. Such activities are undertaken lawfully and only where reasonably necessary.

Employee and contractor information is used for purposes including recruitment, onboarding, rostering, payroll administration, workplace health and safety management, training, performance management, compliance monitoring, insurance administration, incident investigation, client service delivery, regulatory reporting, and the protection of people and property.

Corporate Security Group may also collect information generated during employment, including access control records, patrol records, vehicle usage information, training completion records, incident reports, body-worn camera footage where authorised, CCTV footage from company premises, and communications conducted through company systems. Such information is collected for legitimate operational, safety, security, quality assurance, compliance, and risk management purposes.

Access to employee information is restricted to authorised personnel who require the information for legitimate business purposes. Employee records are stored securely and retained in accordance with applicable employment, taxation, workplace relations, licensing, and record-keeping obligations.

Former employee information may be retained after employment ceases where required by law, regulatory requirements, insurance obligations, legal proceedings, auditing requirements, or legitimate business interests. Once no longer required, records will be securely destroyed, de-identified, or archived in accordance with applicable legal requirements and industry best practices.

Personal information is retained only for as long as necessary to fulfil the purpose for which it was collected, comply with legal requirements, manage business operations, resolve disputes, enforce contractual obligations, or satisfy insurance and regulatory responsibilities.

When personal information is no longer required, Corporate Security Group will take reasonable steps to securely destroy, de-identify, archive, or otherwise dispose of the information in accordance with applicable legal and operational requirements.

From time to time, Corporate Security Group may utilise technology providers, cloud service providers, software platforms, backup solutions, or business systems that store or process information outside Australia.

Where cross-border disclosure or storage occurs, we will take reasonable steps to ensure appropriate safeguards are in place and that overseas recipients are required to protect personal information in a manner consistent with Australian privacy obligations.

Individuals may request access to personal information held by Corporate Security Group and may request correction of information that is inaccurate, incomplete, out-of-date, misleading, or irrelevant.

Requests for access or correction should be submitted in writing to our Privacy Officer. We may require verification of identity before processing such requests. In certain circumstances, access may be refused where permitted under applicable legislation, including where disclosure would compromise security operations, legal proceedings, law enforcement activities, or the privacy rights of others.

Corporate Security Group maintains procedures for identifying, assessing, managing, and responding to suspected data breaches. Where an eligible data breach occurs, we will comply with our obligations under the Notifiable Data Breaches Scheme, including investigating the incident, containing any risks, notifying affected individuals where required, and reporting relevant matters to the Office of the Australian Information Commissioner.

If you believe that Corporate Security Group has breached your privacy rights or has not handled your personal information appropriately, you may submit a written complaint to our Privacy Officer.

We will acknowledge receipt of your complaint, investigate the matter thoroughly, and provide a response within a reasonable timeframe. If you are not satisfied with our response, you may refer your complaint to the Office of the Australian Information Commissioner (OAIC) for further review.

Corporate Security Group reserves the right to amend this Privacy Policy at any time to reflect changes in legislation, regulatory requirements, industry standards, business operations, technology, or best practice privacy management principles. Updated versions of this Privacy Policy will be published on our website and will take effect from the date of publication.

We encourage users to review this Privacy Policy periodically to remain informed about how their information is managed and protected.